Terms & Conditions for Auto-ship (subscription service)

Effective Date: October 13th, 2026

These Terms & Conditions ("Agreement") govern the use of the subscription service ("Auto-ship") provided by Vuzimo BV ("we," "our," or "the company"). By subscribing to our service, you ("customer," "you," or "your") agree to the following terms and conditions.

1. Eligibility and Membership

1.1 Eligibility:

Auto-ship is available exclusively to private customers who have an account.

1.2 Account Requirement:

To subscribe, you must have an active account with the company.

2. Subscription Details

2.1 Product Offerings:

Auto-ship provides regular deliveries of supplements and vitamins. You can choose the frequency of these deliveries based on an optimal predefined list of frequencies.

2.2 Subscription Discount:

A discount is automatically applied to the price of products in the webshop for Auto-ship members.

2.3 Price Variations:

Prices for supplements and vitamins may vary during the subscription period due to ongoing campaigns and discounts. However, you will always receive the lowest price at the time of renewal, ensuring the most favourable price for each delivery.

2.4 Discounts and Coupon Codes:

Discount and coupon codes may only be applied to the initial Auto-ship order. For subsequent orders, pricing will be based on the webshop rates, including the application of subscription or campaign discounts. No further discounts will apply for the remainder of the subscription period.

3. Payment and Shipping

3.1 Payment Method:

Auto-ship is only available through credit card payments.

3.2 Free Delivery:

All subscription deliveries include free standard shipping and handling. Note, if your selected shipping location only allows Saver/Express shipments, you will also benefit from free shipping.

3.3 Auto-ship Intervals:

You will select a predefined Auto-ship interval for your subscription. Shipment will occur automatically at the selected interval.

3.4 Delivery Notifications:

Before each shipment, you will be notified in advance of the upcoming delivery. This notification will remind you of your option to pause or terminate the subscription before the order is processed.

3.5 Customer Responsibility:

It is your responsibility to ensure that all provided information (including delivery address, email address, and payment details) is accurate. You will be reminded to verify and update your information prior to each delivery.

4. Stock Availability and Discontinued Products

4.1 Out of Stock Products:

If a product in your subscription is out of stock, you will be notified. Delivery will resume once the product is back in stock. This policy also applies if part of a same-product order (e.g., some of the products in a same-product order) is out of stock.

4.2 Discontinued Products:

If a product is permanently discontinued, we will notify you, and the delivery of that product will be terminated. You will have the option to adjust your subscription accordingly.

5. Returns and Refunds

5.1 Return Policy:

Returns are subject to our general return policy, as outlined in our standard Terms & Conditions. Please refer to the return section for more information.

5.2 Refunds:

Refunds will be processed in accordance with our Terms & Conditions, which can be found on our website.

6. Modifications to Terms & Conditions

6.1 Right to Modify Terms:

We reserve the right to amend or modify these Terms & Conditions at any time.

6.2 Notification of Major Changes:

Substantial changes to these Terms & Conditions will be communicated to you at least one month in advance.

6.3 Minor Changes:

Minor changes, as well as changes that benefit the customer, may be made without prior notice.

7. Termination of Auto-ship

7.1 Company's Right to Terminate:

We reserve the right to terminate or suspend any subscription at our discretion, without providing a reason, and we may choose not to do business with any customer at any time.

7.2 Customer's Right to Terminate:

You may pause, restart or cancel your subscription at any time prior to subscription renewal. No cancellation fee will be charged, and you will not be obligated to continue receiving deliveries.

8. Data Protection and Privacy

8.1 Data Processing:

We collect and process your personal data, such as your name, contact details, and delivery address, to fulfill the subscription service, process orders, and manage inquiries.

8.2 Marketing and Profiling:

Your personal data may be used for profiling purposes to understand your preferences and offer targeted marketing based on your interactions with the subscription service.

8.3 Compliance with Data Protection Laws:

All personal data will be handled in compliance with the applicable data protection laws, including the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for more information on how we handle your data.

9. Force Majeure

9.1 Definition:

The company shall not be held liable for any failure or delay in performing its obligations under this Agreement due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, labour strikes, supply chain disruptions, or technical failures ("Force Majeure Events").

9.2 Effect of Force Majeure:

In the event of a Force Majeure Event, the company’s obligations under this Agreement shall be suspended for the duration of the event. The company will make reasonable efforts to resume operations as soon as feasible.

9.3 Notification:

If a Force Majeure Event occurs, the company shall notify affected customers as soon as possible and provide updates regarding expected delays or disruptions.

9.4 Right to Modify or Terminate:

If a Force Majeure Event continues for an extended period (e.g., more than 60 days), the company reserves the right to modify the terms of the subscription service or terminate affected subscriptions without liability.

By subscribing to the subscription service, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you have any questions or concerns, please contact our customer support team at info@vuzimo.com.