How do I get free shipping?
Orders over €49 (excluding delivery) qualify for free Parcel Shop or Home Delivery options, depending on your country.
Where do you ship from?
All orders are shipped from our warehouse in the Netherlands.
Which carriers ship to my country?
We cooperate with the major shipping carriers GLS, DHL, UPS, and SENDING – see your options at checkout.
What is the delivery time?
Orders are processed within 24–48 hours on weekdays. Delivery time depends on location. Check your country's expected delivery time here.
Do you ship outside the EU?
Yes. We ship to several EU-bordering countries. Some destinations may include duties or require customs clearance. UK orders are DDP (no surprise fees).
What's the difference between Home Delivery and Parcel Shop?
Home Delivery: Direct to your door. One attempt, then a pickup point.
Parcel Shop: Sent to your selected pickup point. Not available everywhere.
Learn more about delivery
How do I change the site language?
Scroll to the footer to switch your language. Prices will adjust to your local currency.
Where do I apply a promo code?
In your cart (top right), or during checkout under "Payment info."
Where can I find deals?
Head to our Sale page to explore current offers.
Check out our Sale →
How do I leave a review?
Visit reviews.io and share your feedback – we'd love to hear from you.
Why won't my password work?
Click "Forgot your password?" on the login page and follow the instructions. Check spam or search your inbox for "Vuzïmo." Still no luck? Contact Customer Support here.
Received an "in-stock" alert, but it's sold out?
High demand can mean products sell out quickly – even after restock alerts go out.
How do I get a VAT-free invoice?
This is only possible if you are a reseller with a VAT number. For this, you need to have a Partner account with us.
Become a partner
How do I find a product?
Use the search bar or browse by Nutrient type or Health benefit via the menu.
Where are the supplement facts?
On the product page – in the information box next to the product image on desktop and under on mobile.
How do I use the product?
Follow the usage instructions printed on the label and listed online.
Where can I find the expiry date?
Vuzïmo: at the bottom of the container
Life Extensionᴱᵁ: at the bottom of the container
Life Extension: on the label under the QR code
Quicksilver Scientificᴱᵁ: on the box and the label below the barcode
Quicksilver Scientific: on the label under the barcode (if the date is in the past, it shows the manufacturing date. The expiry date is product-dependent, typically 18 or 24 months from this date.)
Which payment options are available?
We accept major cards (Visa, MasterCard, American Express), bank transfer, as well as PayPal, Klarna, Apple Pay, iDeal, Sofort, and Google Pay.
Is my payment secure?
Yes. We use SSL encryption and comply with GDPR to ensure your data is protected.
Can I pay in my local currency?
Yes. Change your site language in the footer, and your local currency will be displayed.
Can I change the payment after I order?
Yes, it's possible. Contact our Customer Support team if needed.
Can I pay via bank transfer after receiving my order?
No. Your order will be shipped upon receipt of payment. Normally, the transfer takes approximately 2 working days.
Credit card not working?
Reach out to our Customer Support for help.
Contact us
No free shipping applied?
Double-check that your cart total is over €49 (excl. delivery). If it is and the discount hasn't applied, contact our Customer Support here.
How do I remove an item from my cart?
Click the "X" next to the item in your cart. Adjust the quantity here too.
Can't place your order?
Make sure you've:
✔ Selected shipping
✔ Selected payment
✔ Accepted the Terms & Conditions
✔ Check that your house number is separated from your address
I can't check out/place my order/pay?
Please check if you have completed all of the following steps:
✔ Select a shipping method
✔ Select a payment method
✔ Accept our Terms & Conditions
✔ Check if your house number has been separated from your address
Still issues? Please contact our Customer Support here.
Payment restrictions?
Some items are restricted by payment provider rules. Try a different payment method or contact Customer Support here.
Order cancelled automatically?
Reach out to Customer Support here – we'll sort it.
Missing order confirmation?
✔ Check your inbox and spam folder
✔ Search "Vuzïmo" in your email
Still no email? Contact our Customer Support to confirm your order.
Contact us
How can I track my order?
You'll receive tracking emails from the shipping provider. Or track it via your Vuzïmo account: My account > Orders > Expand > Package tracking.
How do I reorder?
Log in, go to "Orders," find the previous order, click the three dots (...), and select "Repeat order." Adjust as needed.
Damaged or defective item?
Email info@vuzïmo.com with photos and the order number. We'll arrange a refund or replacement.
